Customer Success Stories | The John Roberts Company

The challenge

Managing over 75 machines requires comprehensive tracking of each unit's activities. The John Roberts Company sought an integrated solution encompassing scheduling, estimating, shipping, and shop floor data collection. Their objective was to provide customers with both information and exceptional products.

The John Roberts Company required a seamless system capable of retrieving files throughout the day, generating a continuous flow of prints, and providing real-time data feedback to ensure transparency in their operations. The partnership between The John Roberts Company and its customers is vital, with clients depending on uninterrupted press operation and timely delivery.

Key requirements

Modernized System

Data collection

End-to-end Workflow

The collaboration with The John Roberts Company resulted in the development of a suite of software tailored to their needs. The introduction of the Enterprise Commercial Print Suite addressed their requirements for modern shipping, estimating, and scheduling solutions.

With Monarch, the John Roberts Company has access to comprehensive insights into job status, allowing for real-time monitoring and proactive decision-making. PrintFlow 4D revolutionizes their training processes with its user-friendly interface, enabling quick onboarding and skill development and Auto-Count 4D facilitates efficient data collection from the shop floor, enhancing visibility into production processes and improving overall productivity. Metrix enables them to streamline print layout and planning, optimizing resources and minimizing waste.

Additionally, iQuote offers a seamless print quoting process, empowering estimators with easy-to-use tools and accurate pricing information, and an integration with Process Shipper simplifies order fulfillment, ensuring smooth and timely delivery of products. Together, these solutions form a robust ecosystem that enhances operational efficiency and drive business growth for The John Roberts Company.

The result

The John Roberts Company has achieved operational excellence, significantly heightened visibility, and facilitated growth since implementing the Enterprise Commercial Print Suite. Monarch integrated into their operations, provides real-time

insights into job progress on the shop floor, allowing for increased flexibility and creativity.

The modern, user-friendly software has not only enhanced efficiency but also provided a clear and intuitive interface, making data easily accessible and actionable for informed decision-making. Training new employees is simplified with PrintFlow, thanks to its modern and straightforward usability. The UI (User Interface) and UX (User Experience) make it easy for staff to adapt to the software.

The success of iQuote is evident in the accuracy achieved through its rules-based approach and web-based accessibility, enabling all employees within the company to access and use the platform effectively. It has enabled The John Roberts Company to stay agile and allowed more individuals, not just estimators, to turn out estimates, resulting in significantly reduced turnaround times.

By prioritizing efficiency, The John Roberts Company has streamlined processes and achieved success through informed decision-making with data. Integration of solutions with third-party systems via Application Programming Interface (APIs) ensured seamless data flow into the ERP system, facilitating effortless job execution. The Enterprise Commercial Print Suite allows the organization to seamlessly handle multiple functions within a unified system, contributing to enhanced productivity and operational excellence.

Visibility

Enhanced visibility and reduced administrative overhead.
Accuracy

Accurate, up-to-the-minute production data facilitates informed strategic business decisions.
Efficiency

Optimized workflow and operations.
All-in-one solution

Highly personalized, automated, multi-channel system provides real-time response and analysis.