Greater throughput and productivity

The result

Saif Ullah Mehr explains how production has transformed - “Now the planning and scheduling is all done for us and our Resource Manager’s job is a lot easier, so he can concentrate on things that add value to the business. We can also focus on getting more work in.”

Communication has definitely improved - “We’ve saved 15 hours a week in planned meetings alone. We're no longer wasting time in these areas, it frees up staff time to concentrate on production. The impact of that is improved throughput and greater productivity.”

“There has been a 15% year on year growth in turnover.”

The company now has more insight into business operations - “It has given us an extra insight into the things we weren’t doing correctly and the right way to do it, and we have a clear picture of where growth can be made. We also have a better handle on costs and margins.”
“Pricing for clients has improved a lot as well - we can estimate costs quicker and more accurately. This has been crucial to winning new work.”

There have been unexpected benefits too - “The investment has helped improve morale. Workflow is easier and when we add four or five people by the end of 2016, they will come into the job with a clear overview very early on.”

Their new way of working has also helped them improve customer experience - “It’s now quicker and easier to answer customer’s questions about where their job is and how long it will take. They know what to expect and they will know when we will deliver. It gives the customer the added confidence to send the work to us, because they know they can rely on us and trust our lead and delivery times.”