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Physicians Mutual 

Automated Processes Deliver Effortless Reporting and Seamless Data Entry

The implementation of ePS Avanti provided complete visibility and eliminated the bottlenecks caused by legacy systems.

Physicians Mutual Case Study (1)
quoteBG

“Broken processes, lack of interoperability and legacy systems creating bottlenecks with limited visibility into orders; no software for processes requiring laborious manual data entry.”

Ari George,
Assistant Vice President, Document Processing & Imaging, Physicians Mutual

About the company

Avanti Physicians Mutual Case Study_p2_2

Physicians Mutual is a national provider of health, life and retirement products since 1902, and its family of companies includes Physicians Mutual Insurance Company and Physicians Life Insurance Company.

Physicians Mutual Insurance Company offers reliable dental, supplemental health and pet insurance. Physicians Life Insurance Company provides important Medicare Supplement, life insurance, and funeral pre-planning coverage.

Headquartered in Omaha, Nebraska, the companies have over $4 billion in assets and consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts.

The challenge

Physicians Mutual was processing 200+ orders per day, printing 30M pieces annually through manual processes.

The company had no software processes in place, resulting in bottlenecks and limited visibility across their organization. The Master Scheduler was required to walk the floor to understand job status and meet SLAs.

Key Requirements
route-solid Integration of legacy systems, automating manual processes.
bullseye-arrow Icon - eProductivity Software Elimination of bottlenecks and unnecessary, costly waste.
chart-line-up Icon - eProductivity Software Improving visibility and reporting across the entire production workflow.

Integration of Legacy Systems, Automating Manual Tasks to Increase Overall Efficiency

A comprehensive overhaul was needed to remove the inefficiencies created by legacy systems and the lack of interoperability. Moving forward with a Workflow Automation (WFA) Services plan was essential.

ePS Avanti, a next-generation Print Management Information System (MIS)
, brought business intelligence, production planning, shipping, and billing into one platform to solve the following:

  • Broken Processes
    Lack of interoperability was slowing down production and overall shop efficiency. 
  • Limited Visibility
    Legacy systems were creating unnecessary siloed bottlenecks and waste.
  • Manual Data Entry
    No automated processes required laborious data management and reporting.
  • Delayed SLA Execution
    Lack of scheduling and manual job tickets prevented speed to market.

The Solution

Aji George, Assistant Vice President of Document Processing & Imaging at Physicians Mutual, had a large team working on 200 new print orders daily with 30 million pieces printed annually. Print jobs required manual steps, including repetitive data entry into a database —and then again into their accounting system — making tracking orders difficult. Reporting was a heavy lift without technology, and managers had to walk the floor asking for status updates frequently.

When the time came to reassess print vendors, George wanted quality, reliable products, and a strategic, trusted partner to help him create a state-of-the-art facility, and optimize managed print service benefits.

“My goal is to always look five years forward, innovate, and strive to be the best,” George explained. “Our biggest challenges were bottlenecks with our printers. We turned to Ricoh to be a strategic partner and they gave us exactly that.”

  • Removal of Manual Processes

    Elimination of repetitive data input and rekeying of information.

  • Optimization of Resources

    Improved efficiencies increased customer satisfaction with production speed and meeting SLAs.

  • Streamlining Management Tasks

    Eliminates redundant management tasks and simplifies day-to-day oversight.

  • Providing Faster, More Accurate Data Capture

    Makes data entry quicker and less cumbersome while ensuring more information is captured accurately.

Start managing your print better today!

Discover how ePS Avanti reduces costs, improves efficiency, and accelerates growth. Use our ROI calculator to estimate your potential savings or connect with our team today.

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The Results

$600K of annual savings and 98% time-savings through automated ePS Avanti Print MIS and partner services.

  • Leveraged Print Workflow Automation Services
  • Guided the company to more sustainable solutions, reducing paper and realigning employees with higher-value roles 
  • Saved 28% in reallocation efficiency and 7% in production costs
  • 15-20% efficiency gains by automating job tickets
  • Master scheduler savings of 25%, operating hours decreased 56%

quoteBG
“The ability to pull out data is the best part about Avanti. Prior to our new solution with Ricoh’s guidance, it took about one hour to fill out paperwork and now we can automatically print a report or scan something in seconds.”

Rob French,

Production Manager, Document Processing and Imaging, Physicians Mutual

Physicians Mutual Case Study (2)

Measurable Business Impact

600000 $
annual savings
98 %
time savings
56 %
decrease in operating hours